Privacy Policy | Sure Rev Solution

1. Who this policy applies to

This policy applies to visitors to surerevsolution.com. Sure Rev Solution ("we", "us") operates this website to describe our healthcare revenue cycle management services and to receive business enquiries.

It does not cover the handling of patient data within a client engagement. That is governed separately by the agreements — including any Business Associate Agreement — entered into with the healthcare practice concerned.

2. Information we collect

Information you give us

When you complete the enquiry form or email us, we receive the information you choose to provide. The enquiry form asks for:

Your name
Your business email address
Your phone number
Your practice or organization name
Your medical specialty
Your approximate number of providers
The services you are interested in
Your preferred contact method
Any message you write

All of these are business contact and business context details. The form is not designed to receive, and should never be used to send, information about identifiable patients.

Information collected automatically

When you submit the enquiry form, our server records the submitting IP address and browser user-agent string alongside the submission. These are used to identify automated abuse and to apply a submission rate limit. Our hosting provider may also maintain standard web server access logs.

Cookies

This website does not set advertising or tracking cookies, and does not use third-party analytics or advertising scripts as published. Web fonts are self-hosted, so loading a page does not make requests to third-party font services. If analytics or marketing tools are added in future, this policy will be updated to describe them and appropriate consent controls will be provided.

3. How we use the information

To respond to your enquiry and arrange a consultation
To understand your requirements well enough to give you a useful answer
To send you an acknowledgement confirming we received your enquiry
To prevent spam and abuse of the enquiry form
To meet our legal and record-keeping obligations

We do not sell your information. We do not share it with third parties for their own marketing purposes.

4. Where your enquiry goes

Enquiries submitted through this website are delivered by email to [email protected] and are accessible to the Sure Rev Solution personnel responsible for responding to them. Email is transmitted and stored through our email hosting provider, which acts as a service provider to us.

5. How long we keep it

Enquiry correspondence is retained for as long as needed to respond and to maintain a reasonable business record, and then deleted in line with our internal retention practices. Rate-limiting records are transient and are discarded automatically. If you would like your enquiry record deleted, email us and we will action it.

6. Security

The website is served over HTTPS. Access to enquiry correspondence is limited to personnel who need it. We apply access controls, minimum-necessary principles and documented handling procedures across our operations.

We describe our revenue cycle processes as HIPAA-compliant. We do not claim HITRUST, SOC 2, ISO 27001 or any other third-party security certification, because we do not hold them. No method of transmission over the internet is completely secure, and no organization can honestly guarantee absolute security.

7. Your choices

You can contact us by email instead of using the form
You can ask us what enquiry information we hold about you
You can ask us to correct or delete it
You can ask us to stop contacting you at any time

Requests can be sent to [email protected]. Depending on where you live, you may have additional rights under state privacy laws; we will honour applicable rights on request.

8. Children

This is a business-to-business website. It is not directed to children and we do not knowingly collect information from them.

9. Links to other sites

Some pages link to third-party sources — for example, published industry research we cite. Those sites have their own privacy policies and we are not responsible for their practices.

10. Changes to this policy

We may update this policy as our website or practices change. The current version is always the one published on this page.

11. Contact

Questions about this policy or about how your information is handled can be sent to [email protected].

This policy describes the operation of this website. It is provided for transparency and is not legal advice. Sure Rev Solution recommends that healthcare organizations review their own privacy and security obligations with qualified counsel.